Motovario, where motion comes to life.
Exceptional Durability & Flexibility
The Innovative Project by Motovario
Industrial Planetary Gear Reducers
- +27 (0)11 760 2279
- +27 (0)18 110 0980
Motovario, where motion comes to life.
Exceptional Durability & Flexibility
How do I place an order?
You can place an order directly through our website by adding items to your cart and checking out. For bulk or special orders, you can also contact our sales team.
When will I receive my order?
Delivery times depend on your location and the availability of the product. Orders are usually processed within 1–2 business days, with delivery typically taking 2–5 business days. You will receive tracking details once your order has been dispatched.
What can I do if my account was deactivated?
If your account has been deactivated, please contact our customer support team for assistance. We’ll help verify your details and reactivate your account if possible.
How can I contact customer service?
You can reach us via phone, email, or through the contact form on our website.
What are your customers support hours?
Our support team is available Monday to Friday, 8:00 AM – 5:00 PM (SAST).
Saturday, 8:00AM - 12:00PM
Do you have a physical store I can visit?
206 Ontdekkers Rd, Horison, Roodepoort, 1724
How quickly can I get a response to my inquiry?
We aim to respond to all inquiries within 24 hours during business days.
Do you provide setup or installation help?
Yes, our team can provide basic setup guidance. For more complex installations, we can connect you with certified technicians.
What should I do if my items are not working?
If your product is not functioning as expected, please contact our technical support team. We’ll help troubleshoot and, if necessary, guide you through the return or warranty process.
What is your return policy?
If you wish to return an item or product, please contact our RMA team to request a Return Policy Form. Returns are accepted once the form has been completed and approved, and items must be in their original condition and packaging. Some exclusions may apply.
How do I start a return?
To start a return, please contact our RMA team with your order details. We’ll provide you with return instructions.
Who covers the return shipping costs?
Return shipping costs are generally the customer’s responsibility, unless the return is due to a faulty or incorrect item.
How do I claim a warranty?
To claim a warranty, contact our RMA team with your order number and product details. We will verify your claim and guide you through the process.
How do I know if a product is in stock?
Stock availability is displayed on our website. For large quantities or special requests, please contact our sales team to confirm stock before placing an order.
How do I make payment once I have accepted a quote?
Once you accept a quote, our team will send you a proforma invoice with payment instructions. Your order will be processed as soon as payment is received.
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and secure online payments. Depending on your region, additional payment methods may also be available.
Will I receive an invoice for my order?
Yes, once your order has been confirmed and payment has been received, you will receive a tax invoice via email.
Who do I contact for incorrect stock received?
ezna@natsecurity.co.za
Who do I contact for faulty unit received?
ezna@natsecurity.co.za
Who do I contact for POD’s?
ezna@natsecurity.co.za
Who do I contact for refunds?
ezna@natsecurity.co.za
Who do I contact to become a dealer?
ezna@natsecurity.co.za
NAT Security Solutions respects the privacy of customers, installers, suppliers, employees and website visitors. This notice explains what personal information we collect through our website and business interactions, why we use it, when we share it, how long we keep it, and how people may exercise their rights under the Protection of Personal Information Act 4 of 2013.
NAT Security Solutions is the responsible party for personal information processed through this website and in connection with its security equipment retail, wholesale, installer-support and training activities.
We may collect information directly from you through website forms, email, telephone calls, in-store interactions, orders, training registrations, job applications and account applications. We may also receive information from authorised representatives, installers, business partners, payment providers, credit bureaus, public registers and service providers where lawful.
Purpose | Reason for processing |
Responding to enquiries and preparing quotations | To take steps at your request and pursue legitimate business interests. |
Processing orders, payments, deliveries, warranties and returns | To perform a contract and comply with legal obligations. |
Managing installer, supplier and customer relationships | Contractual necessity and legitimate interests. |
Training, events and product support | To perform requested services and manage legitimate business activities. |
Marketing products and promotions | Consent where required, an existing customer relationship where permitted, and the right to opt out. |
Fraud prevention, credit control and premises security | Legitimate interests, legal claims and legal obligations. |
Recruitment and employment administration | Steps requested before employment, employment obligations and legitimate interests. |
Legal, regulatory and tax compliance | Compliance with legal duties and the establishment or defence of legal claims. |
Some information is required to provide a quotation, open an account, process an order, deliver goods, register a warranty, provide training or comply with law. If required information is not provided, NAT Security Solutions may be unable to provide the relevant product or service. Optional fields will be identified where practical.
We may share relevant information with authorised employees, branches, payment processors, banks, couriers, IT and cloud providers, professional advisers, insurers, training providers, verification providers, debt-recovery agents, regulators and public authorities. We require service providers to process information only for authorised purposes and with appropriate safeguards. We do not sell personal information.
Some service providers or cloud systems may store or process information outside South Africa. Where this occurs, NAT Security Solutions will use a lawful transfer mechanism and take reasonable steps to ensure that the recipient is subject to adequate protection, a binding agreement or another safeguard permitted by POPIA. [CONFIRM AND IDENTIFY MATERIAL HOSTING COUNTRIES BEFORE PUBLICATION.]
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to comply with statutory retention periods, to resolve disputes, and to establish or defend legal claims. Information that is no longer required will be securely destroyed, deleted or de-identified, subject to lawful exceptions.
NAT Security Solutions uses reasonable technical and organisational safeguards appropriate to the sensitivity and risk of the information. These may include access controls, password and user management, anti-malware protection, backups, secure disposal, staff confidentiality obligations, supplier controls and incident-response procedures. No electronic system is completely secure, but suspected compromises are investigated and notifications are made where required by law.
Cookies are small files placed on a device when a website is used. NAT Security Solutions may use the following categories:
Cookie category | Purpose and consent |
Strictly necessary | Required for security, navigation, forms, shopping functions or preferences. These cannot normally be switched off through the website. |
Functional | Remember choices and improve convenience. Activate only in line with the website consent tool. |
Analytics | Measure traffic and website performance. Do not activate before consent where they are not strictly necessary. |
Advertising or social media | Measure campaigns or support embedded third-party content. Do not activate before valid consent. |
The live website cookie banner must identify the cookies actually used, their provider, purpose and duration. Visitors must be able to reject non-essential cookies as easily as they accept them and change their choice later. Browser settings can also be used to manage cookies, although some functions may be affected.
Marketing messages will be sent only where permitted by law. Every electronic marketing message will identify NAT Security Solutions and provide a practical opt-out method. An opt-out request will be recorded and respected, although service and transaction messages may still be sent when necessary.
Submit privacy requests to hr@natsecurity.co.za. NAT Security Solutions may request reasonable proof of identity and authority before acting. PAIA access requests must use the prescribed Form 2 where applicable. POPIA objections and correction or deletion requests should use the prescribed forms linked on the website.
Information Regulator South Africa: enquiries@inforegulator.org.za | 010 023 5200 | https://inforegulator.org.za
The website is not directed at children. Do not provide a child’s personal information unless you are authorised to do so and the processing is lawful. If you give NAT Security Solutions another person’s information, you confirm that you are authorised to do so and have provided any required notice.
External websites have their own privacy practices. NAT Security Solutions is not responsible for their content or privacy controls. This notice may be updated when laws, systems or business practices change. The current version and effective date will be published on the website.
NSS Application Form - Trade Dealer V1.2
Thank you for your interest in our products and services. N A T Security Solutions (NSS) only approves supplies to businesses whose primary business activities are in the
security industry or is involved in the IT & Automation sector.
Incomplete forms will not be accepted.
Thank you for your interest in our products and services.